TERMS AND CONDITIONS

Terms and Conditions

We do NOT have a contract that commits you to a minimum number of cleanings. We work to earn your continuing business with each and every cleaning.

By scheduling a one‐time or recurring service with Genie in a Bucket, you are agreeing to accept the following terms and conditions:

GENERAL LIMITS, CONDITIONS AND LIABILITY

100% SATISFACTION GUARANTEE

If you are not happy with any area we have cleaned, simply call the office within 24 hours and we will come back and re‐clean it free of charge. The cleaning technicians must be allowed to come back into the home within the next 2 business days.

INSURANCE, GENERAL LIABILITY, BONDING & TAX REPORTING

We carry a $2,000,000 liability insurance policy. We collect and report all employer‐required taxes for our services to provincial and federal agencies. All cleaning technicians are covered by provincial workers compensation insurance for any injuries occurring inside or outside of your home.

SECURITY ALARMS

Genie in a Bucket is not responsible for any charges from a local police department which is called out due to an activated alarm which we are not able to turn off.

PETS “ESCAPING” FROM THE HOME

We cannot be responsible for pets that “escape” when our cleaning technicians are entering/exiting your home. If your pet will be “roaming free” during the clean, please let us know in advance, so the cleaning technicians can be on alert when they open doors.

PET FECES AND URINE

Our cleaning technicians cannot touch or pick up pet feces, including emptying litter‐boxes. If, for whatever reason, pet feces or urine is sucked up by our vacuum, the cost of repair, cleaning, and/or replacement will be charged to the customer.

CLEANING‐DAY HOME PREPARATION

We ask that you take a few minutes the night before a scheduled service to “pick up.” This will allow the cleaning technicians easy access to the areas/surfaces to be cleaned: floors, counter-tops, table tops, etc. and removing dirty dishes from kitchen sinks.

 ITEMS / AREAS WE DO NOT CLEAN

Blind washing, chandelier cleaning or washing, exterior window washing above 6ft, cat litter box, pet feces and urine, bio-hazardous cleaning (urine, mold, blood, bodily fluids, etc) or areas unreachable by using our step stool.

SHOWERS AND TUBS

We do not do lime or calcium removal unless it can be removed with elbow grease, a non-toxic cleaning agent and reasonable scrubbing efforts (mineral and lime, however, usually need acid remover, which we do not work with).

DAMAGE OR BREAKAGE

We carry insurance for damage or breakage caused by our cleaning technicians. We are not liable for damage that is caused by “normal wear and tear”, improper installation of an item in your home, or artwork, collectibles or family heirlooms valued over $75.

These items include but are not limited to the following examples:

· Carpet & rug snags, broken blinds, improperly hung pictures, decorations, mirrors and fixtures

· Artwork, Collectibles, Family Heirlooms and valuables over $75.

· Use of Homeowner’s Vacuum.